Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Support Call Center

Locations

US-CORP-1



March 28, 2024 2:22PM CDT
March 28, 2024 7:22PM UTC
[Identified] BLOX Digital is observing Good Friday by closing the office for the second half of the day. We will be open and operating until 12:00pm CST on Friday 3/29/2024. Our emergency After Hours Support will remain open for critical issues that may arise!

Incident Status

Operational

Components

BLOX Total CMS

Locations

GLOBAL



December 12, 2023 1:52PM CST
December 12, 2023 7:52PM UTC
[Investigating] We are investigating a reported issue with page previews not being displayed.

December 13, 2023 8:43AM CST
December 13, 2023 2:43PM UTC
[Identified] Our dev team is working on the fix for this issue. An updated package is expected to be released today.

December 13, 2023 3:03PM CST
December 13, 2023 9:03PM UTC
[Monitoring] BLOX PageTracker 1.27.2 will be released at 4:00 PM central with a fix for this issue.

March 27, 2024 10:52AM CDT
March 27, 2024 3:52PM UTC
[Monitoring] The trending data should be flowing again. We are still internally investigating root cause, but seems to be related to an outage with Google Analytics which is used in combination with other telemetry in Data Insights: https://searchengineland.com/google-analytics-real-time-reporting-bug-confirmed-438801

BLOX CMS




Operational

Job Processing




Operational

BLOX Total CMS




Operational

Network




Operational

Database




Operational

Storage System




Operational

Support Call Center




Operational

BLOX VMS




Operational

Rayos CMS




Operational

FTP, Drive, DNS, E-Mail




Operational

E-Editions




Operational

Advertising & Behavioral Targeting




Operational

Business Directory




Operational

Forms




Operational

Subscription




Operational

Analytics & Email Reach




Operational

Calendar




Operational

BLOX CMS /APP




Operational

Sandstone Administration




Operational

OTT & NOW App




Operational

GamesPerform




Operational

Data Insights




Operational

History (Last 7 days)

Incident Status

Partial Service Disruption


Components

Data Insights


Locations

US-CLOUD-1




March 27, 2024 9:20AM CDT
March 27, 2024 2:20PM UTC
[Investigating] We are investigating an issue that is affecting the Data Insights trending dashboard interface and are working to restore service.

March 28, 2024 12:03PM CDT
March 28, 2024 5:03PM UTC
[Resolved] The issue has been determined to be a result of the Google-level outage for the real-time analytics API which was addressed yesterday. All services should be restored at this point.

Incident Status

Operational


Components

Subscription


Locations

US-EAST-1, US-MIDWEST-1




March 26, 2024 5:57PM CDT
March 26, 2024 10:57PM UTC
[Monitoring] BLOX Subscription 1.54.0 will be released on March 27th at 1:00 AM central. This update may cause some disruption to subscription-related services, but it is expected to be completed within 10 minutes.

March 27, 2024 2:19AM CDT
March 27, 2024 7:19AM UTC
[Resolved] Software released.
BLOX VMS rollbackPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BLOX VMS


Locations

US-CLOUD-1




March 22, 2024 4:38PM CDT
March 22, 2024 9:38PM UTC
[Monitoring] We will be rolling back BLOX VMS to version 3.31.1 to address various instability issues with 3.32.0. This will take place within a few minutes.

March 22, 2024 5:24PM CDT
March 22, 2024 10:24PM UTC
[Resolved] Rollback is complete and functioning normally.

Incident Status

Operational


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1




March 21, 2024 8:05AM CDT
March 21, 2024 1:05PM UTC
[Monitoring] BLOX CMS 1.74.3 will be released at 9:00 AM central with improvements to the validation process during user signup to increase the security.

March 22, 2024 11:39AM CDT
March 22, 2024 4:39PM UTC
[Resolved] Software released.

Incident Status

Service Disruption


Components

BLOX VMS


Locations

US-CLOUD-1




March 22, 2024 12:50AM CDT
March 22, 2024 5:50AM UTC
[Identified] We've identified an issue causing the BLOX VMS platform to produce 500 errors and the manger interface to experience various error conditions. We are working to redeploy these instances to restore all services as soon as possible.

March 22, 2024 2:13AM CDT
March 22, 2024 7:13AM UTC
[Identified] We've identified issues creating new content and videos and are working to restore those services.

March 22, 2024 2:43AM CDT
March 22, 2024 7:43AM UTC
[Resolved] Video services have been restored. Using forgot password to reset an account is still being worked on. Please contact Blox Digital if you are still experiencing platform issues or need to reset a password.