Active Incident

Updated a few seconds ago

BLOX CMS




Operational

Job Processing




Operational

BLOX Total CMS




Operational

Network




Operational

Database




Operational

Storage System




Operational

Support Call Center




Operational

BLOX VMS




Operational

Rayos CMS




Operational

FTP, Drive, DNS, E-Mail




Operational

E-Editions




Operational

Advertising & Behavioral Targeting




Operational

Business Directory




Operational

Forms




Operational

Subscription




Operational

Analytics & Email Reach




Operational

Calendar




Operational

BLOX CMS /APP




Operational

Sandstone Administration




Operational

OTT & NOW App




Operational

GamesPerform




Operational

Data Insights




Operational

History (Last 7 days)

Data Insights low trending countsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BLOX CMS, Data Insights


Locations

US-EAST-1, US-MIDWEST-1, US-CLOUD-1



April 23, 2025 10:49AM CDT
April 23, 2025 3:49PM UTC
[Investigating] We are looking into reports of lower-than-expected trending content dashboard issues. The trending dashboard uses Google's real-time API for data collection and there are several unconfirmed reports across the Internet about severely reduced traffic volume - including this report from Search Engine Roundtable on this exact issue: https://www.seroundtable.com/google-analytics-real-time-reporting-broken-39293.html We've posted on Google's community support forum along with other users about the issue - we are seeing anywhere between a 30-50% drop in traffic to the real-time API: https://support.google.com/analytics/thread/339938603/glitch-problem?hl=en&sjid=12168518963774847392-NC

April 25, 2025 9:45AM CDT
April 25, 2025 2:45PM UTC
[Resolved] Google has resolved the issue and backfilled any missing data into historical reports.
Flex Templates 3.264.0 RollbackPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1



April 22, 2025 2:49PM CDT
April 22, 2025 7:49PM UTC
[Investigating] Flex Templates 3.264.0 will rollback to version 3.263.8 due to a bug that was preventing users from clicking the "Subscribe" button on the offers block.

April 24, 2025 10:05AM CDT
April 24, 2025 3:05PM UTC
[Monitoring] Investigation identified that the cause of the offer block bug was related to template customizations. Flex Templates 3.264.0 will be re-deployed at 11AM central.

April 24, 2025 12:03PM CDT
April 24, 2025 5:03PM UTC
[Resolved] Software released.
BLOX Subscription 1.63.1 release at 11:00 AM central.Operational

Incident Status

Operational


Components

Subscription


Locations

US-EAST-1, US-MIDWEST-1



April 17, 2025 9:57AM CDT
April 17, 2025 2:57PM UTC
[Monitoring] BLOX Subscription 1.63.1 will be released at 11:00 AM central with a bugfix for the card updater program.

April 23, 2025 10:43AM CDT
April 23, 2025 3:43PM UTC
[Resolved] Software released.
BLOX Payment System update at 10:00 AM centralOperational

Incident Status

Operational


Components

Subscription


Locations

US-EAST-1, US-MIDWEST-1



April 3, 2025 8:26AM CDT
April 3, 2025 1:26PM UTC
[Monitoring] BLOX Payment System will be updated at 10:00 AM central with style enhancements for PCI 4.0.1

April 23, 2025 10:43AM CDT
April 23, 2025 3:43PM UTC
[Resolved] Software released.
BLOX Digital - Closed Friday AfternoonOperational

Incident Status

Operational


Components

Support Call Center


Locations

US-CORP-1



April 17, 2025 12:26PM CDT
April 17, 2025 5:26PM UTC
[Monitoring] BLOX Digital's office will be closing at 12pm CST on 4/18/2025 for Good Friday. Our emergency After Hours support will be in place for any critical issues at 800-293-9576.

April 23, 2025 10:43AM CDT
April 23, 2025 3:43PM UTC
[Resolved] This advisory is no longer relevant.