Active Incident

Updated a few seconds ago

Software Advisory - Google Play Store Library UpdateOperational

Incident Status

Operational

Components

BLOX CMS /APP

Locations

US-EAST-1, US-MIDWEST-1


July 23, 2026 1:56PM CDT
July 23, 2026 6:56PM UTC
MONITORING

Recently, Google sent out emails in regard to the 'Google Play Billing Library requirements' and 'target API level' concerning your BLOX Mobile NX app(s). Please know the deadline described in this email does not affect the availability of the app within the store. If action is not taken by August 31st, any future updates could be rejected. The good news is the current version of BLOX Mobile NX has been updated to support the required Billing Library version. No action is required for you to take in order to comply. BLOX will take every action to ensure your app(s) are updated on time with the supported version. We are also requesting an extension on your behalf for this deadline to ensure, in the unlikely event an update can not be processed in time, there are no issues updating your app(s) in the short term future.

BLOX CMS




Operational

Job Processing




Operational

BLOX Total CMS




Operational

BLOX NXT




Operational

Network




Operational

Database




Operational

Storage System




Operational

Support Call Center




Operational

BLOX VMS




Operational

Rayos CMS




Operational

FTP, Drive, DNS, E-Mail




Operational

E-Editions




Operational

Advertising & Behavioral Targeting




Operational

Business Directory




Operational

Forms




Operational

Subscription




Operational

Analytics & Email Reach




Operational

Calendar




Operational

BLOX CMS /APP




Operational

Sandstone Administration




Operational

OTT & NOW App




Operational

Data Insights




Operational

History (Last 7 days)

Subscription Webhook Delivery Issue After BLOX Subscription 1.70.1 ReleasePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Subscription


Locations

US-EAST-1, US-MIDWEST-1



July 30, 2026 11:24AM CDT
July 30, 2026 4:24PM UTC
IDENTIFIED

Following the release of BLOX Subscription 1.70.1, we have received reports that subscription-related webhooks are not being sent. Our engineering team has identified the issue and is actively working on an out-of-band release to restore webhook delivery. We will provide additional updates as they become available.

July 30, 2026 11:27AM CDT
July 30, 2026 4:27PM UTC
IDENTIFIED

The previously published advisory incorrectly stated that the issue affected BLOX Subscription 1.70.1. The affected release is BLOX Subscription 1.70.0. This correction does not change the nature of the issue or our remediation efforts.

July 30, 2026 1:01PM CDT
July 30, 2026 6:01PM UTC
MONITORING

Our engineering team has completed development and validation of the fix for the subscription-related webhook delivery issue affecting BLOX Subscription 1.70.0. The out-of-band release is scheduled to be deployed today at 1:00 PM Central Time. Once deployment is complete, we will provide a final update confirming that the issue has been resolved.

July 31, 2026 11:09AM CDT
July 31, 2026 4:09PM UTC
MONITORING

To ensure no subscription-related webhook events are missed as a result of the issue affecting BLOX Subscription 1.70.0, we will replay all webhooks that were not delivered during the impacted period. Replay Schedule: - Today at 4:00 PM Central Time Customers that rely on subscription-related webhooks may receive delayed webhook events as they are replayed. If you do not want the missed webhooks to be replayed, please contact our Support team before 4:00 PM Central Time so we can exclude your environment from the replay process. We apologize for the inconvenience and appreciate your patience while we complete the recovery process.

July 31, 2026 4:13PM CDT
July 31, 2026 9:13PM UTC
RESOLVED

RESOLVED The replay of all subscription-related webhooks that were not delivered during the affected period has been successfully completed. All missed webhook events have now been processed, and normal webhook delivery has resumed. If you believe your environment did not receive the expected webhook events or you experience any related issues, please contact our Support team for assistance. We apologize for the inconvenience and appreciate your patience while we worked to resolve this issue.
Software Advisory: Data Insights Authentication UpdateOperational

Incident Status

Operational


Components

Data Insights


Locations

US-CLOUD-1



July 20, 2026 11:38AM CDT
July 20, 2026 4:38PM UTC
MONITORING

Data Insights will now use BLOX Single Sign-On (SSO) for authentication. To access Data Insights, navigate to Legacy BLOX > Analytics > Data Insights and sign in with your BLOX credentials. You may experience several redirects during login as your permissions are verified—this is expected. https://www.help.bloxdigital.com/blox_cms/statistics/data_insights/data-insights-login-changes-blox-sso-faq/article_db2fd80a-ef93-4746-8eba-6985c242cd51.html

July 20, 2026 11:53AM CDT
July 20, 2026 4:53PM UTC
MONITORING

The login is experiencing issues - we are working to reconnect the authentication systems as part of this update.

July 20, 2026 12:40PM CDT
July 20, 2026 5:40PM UTC
MONITORING

Login and TV dashboard access issues have been resolved - we are continuing to monitor the transition of this service.

July 31, 2026 12:14PM CDT
July 31, 2026 5:14PM UTC
RESOLVED

This is resolved