Active Incident

Updated a few seconds ago

BLOX CMS




Operational

Job Processing




Operational

BLOX Total CMS




Operational

Network




Operational

Database




Operational

Storage System




Operational

Support Call Center




Operational

BLOX VMS




Operational

Rayos CMS




Operational

FTP, Drive, DNS, E-Mail




Operational

E-Editions




Operational

Advertising & Behavioral Targeting




Operational

Business Directory




Operational

Forms




Operational

Subscription




Operational

Analytics & Email Reach




Operational

Calendar




Operational

BLOX CMS /APP




Operational

Sandstone Administration




Operational

OTT & NOW App




Operational

GamesPerform




Operational

Data Insights




Operational

History (Last 7 days)

BLOX Total CMS Client 5.74 rollback at 10:10 AM centralPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BLOX Total CMS


Locations

GLOBAL



November 15, 2024 10:08AM CST
November 15, 2024 4:08PM UTC
[Monitoring] BLOX Total CMS Client 5.74 will be rollback at 10:10AM central due to reported issues with frames grouped on the InDesign document page.

November 19, 2024 9:11AM CST
November 19, 2024 3:11PM UTC
[Monitoring] BLOX Total CMS Client 5.74 will be re-released at 10:00 AM central.

November 20, 2024 4:16PM CST
November 20, 2024 10:16PM UTC
[Resolved] Software re-released.
BLOX EmailReach release at 2:00 PM centralOperational

Incident Status

Operational


Components

Analytics & Email Reach


Locations

US-EAST-1, US-MIDWEST-1



November 18, 2024 11:04AM CST
November 18, 2024 5:04PM UTC
[Monitoring] BLOX EmailReach will be released at 2:00 PM central with a bugfix on scheduled campaigns.

November 20, 2024 8:48AM CST
November 20, 2024 2:48PM UTC
[Resolved] Software released.
Denial of service attackPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BLOX CMS, Network, Rayos CMS


Locations

US-EAST-1



November 12, 2024 10:03AM CST
November 12, 2024 4:03PM UTC
[Identified] BLOX Digital is undergoing a large scale DDoS attack. We have engaged our network vendors to assist in this attack and are working to mitigate the attack. This may cause slow or unresponsive pages to load in our US-EAST-1 facility while we work to stop the threat.

November 12, 2024 10:22AM CST
November 12, 2024 4:22PM UTC
[Monitoring] This attack is currently mitigated and all services are operating as expected. This DDoS at reached 33Gbps requiring us to engage our network vendors to suppress this traffic. We will continue to monitor this as most attacks change in vector fairly often.

November 12, 2024 3:35PM CST
November 12, 2024 9:35PM UTC
[Monitoring] We just received another large DDoS attack that we were able to mitigate at our DDoS protection provider. We'll continue to provide updates as we have them. At this time, services should be stable again.

November 12, 2024 5:23PM CST
November 12, 2024 11:23PM UTC
[Identified] We continue to monitor and adjust mitigation in response to a very large DDoS attack. As of 5PM CT we are blocking large portions of traffic from Russia, Brazil and India. VPN connections may need to be used if you have remote staff in those countries who are unable to access BLOX sites. We intend to relax these blocks once this attack is fully mitigated.

November 12, 2024 5:49PM CST
November 12, 2024 11:49PM UTC
[Monitoring] India based traffic has been opened up and is now flowing. We continue to monitor this situation.

November 14, 2024 9:23AM CST
November 14, 2024 3:23PM UTC
[Monitoring] We've had a few small attacks over the past 24 hours, but nothing significant or service impacting. As of this morning, we have relaxed some of the hard country blocks and will continue to monitor for issues and attacks.

November 18, 2024 8:51AM CST
November 18, 2024 2:51PM UTC
[Resolved] No further attacks have been detected within the past several days and the country block mitigations have been removed as of this morning.
NOTICE: Mandatory mobile app migration due to Google policy changesOperational

Incident Status

Operational


Components

OTT & NOW App


Locations

US-CLOUD-1



July 29, 2024 10:47AM CDT
July 29, 2024 3:47PM UTC
[Monitoring] Google has recently announced two major changes to Google Play Store app submission requirements that will affect clients using BLOX Digital’s legacy mobile applications: The Google Play Store will stop accepting updates to apps using versions of the Google Play Billing library earlier than version 6.0.1. New apps and app updates must target Android 14 (API level 34) to be submitted to Google Play. Both of these changes take effect on August 31, 2024. While apps that your users have previously downloaded will continue to serve your content after August 31, they will no longer receive software updates and new users will not be able to find your app in Google Play after that date. In response to Google’s policy changes, BLOX Digital will proactively protect our clients by migrating all apps to the newest version of our mobile app codebase, which is fully compatible with the latest requirements. As part of this migration, upgraded iOS apps will also be submitted to Apple’s App Store. We are actively working on a final migration plan and will provide more details—including timelines and any actions you may need to take—as they become available. To ensure that you continue to benefit from the latest features and security improvements, we are committed to making this transition as smooth as possible. Thank you for your continued partnership with BLOX Digital. If you have any questions or need immediate assistance, don’t hesitate to contact our customer support team.

November 14, 2024 2:38PM CST
November 14, 2024 8:38PM UTC
[Resolved] Closed