Active Incident

Updated a few seconds ago

BLOX Syndication System update tomorrow (05/07/2024) at 10:00 AM central.Operational

Incident Status

Operational

Components

BLOX CMS

Locations

US-EAST-1, US-MIDWEST-1


May 6, 2024 3:57PM CDT
May 6, 2024 8:57PM UTC
[Monitoring] BLOX Syndication System will be updated tomorrow (05/07/2024) at 10:00 AM central with improvements to the PR Newswire integration.
EOL for Google Analytics 3 (UA) in BLOX NowApp and BLOX Mobile NX appsOperational

Incident Status

Operational

Components

OTT & NOW App

Locations

US-CLOUD-1


May 6, 2024 1:17PM CDT
May 6, 2024 6:17PM UTC
[Monitoring] There have been some significant changes regarding the analytics framework for BLOX Digital apps, particularly regarding the transition from Google Analytics 3 (GA3) to Google Analytics 4 (GA4). Here's a breakdown of the key points: 1. Support End for GA3: Google has ended support for app data for Google Analytics 360 customers, affecting BLOX NowApp and BLOX Mobile NX app users. 2. Transition to GA4: All BLOX Digital app customers are advised to transition to Google Analytics 4 if they haven't already done so. 3. Events Recorded for NowApp: A subset of GA3 events from NowApp are being recorded and processed through GA4, covering article views, video views, and content sharing. Additional details on these events are available via the provided help desk link [[https://www.help.bloxdigital.com/blox_cms/design/now_app/blox-now-app-tracking-with-google-analytics-4/article_71b37ab6-6d35-5da4-9f08-30f959a1d9dd.html]. 4. GA4 Integration for Mobile NX: For BLOX Mobile NX, GA4 is the main analytics framework. Each Mobile NX app is connected to a corresponding GA4 property via Firebase. If you would like to change the property OR a property was not connected please follow the instructions in the following help desk link: [https://www.help.bloxdigital.com/blox_cms/design/nx/how-do-i-add-ga4-to-my-mobile-nx-app/article_204f7318-f007-11ed-a4d7-1b0bcc71e5e4.html]. 5. Future Changes for Mobile NX: In a future version of BLOX NX Mobile NX, the Universal Analytics (GA3) SDK will be removed to reduce app bundle size. 6. Checking GA4 Property: Users who are unsure about which GA4 property is attached to their mobile app can visit Firebase and follow the instructions provided in the link below: https://www.help.bloxdigital.com/blox_cms/design/nx/how-do-i-add-ga4-to-my-mobile-nx-app/article_204f7318-f007-11ed-a4d7-1b0bcc71e5e4.html These changes aim to ensure continued support and optimization of analytics for BLOX Digital app users, particularly with the transition to the more advanced GA4 framework. If you have any questions feel free to reach out to us at 800-293-9576.
EOL for /app/ email servicesOperational

Incident Status

Operational

Components

BLOX CMS /APP

Locations

US-EAST-1, US-MIDWEST-1


April 24, 2024 9:53AM CDT
April 24, 2024 2:53PM UTC
[Identified] Due to recent industry changes that make sending and validating email more secure, BLOX Digital will End of Life (EOL) email services from within /app/ for all BLOX CMS websites on Monday, June 3, 2024. This will include outbound SMTP connections on TCP ports 25, 465, and 587 as well as using PHP mail() functions to send email. As more and more mail providers now require DKIM secure signing and SPF to be published for these emails to be deliverable, customers will need to transition custom PHP scripts within /app/ to using a third party SMTP/mail relay service using HTTP(s) web services by the EOL date, June 3, 2024. This change will only affect custom PHP scripting from within /app/ and will not affect any other email delivery for your BLOX CMS website. While BLOX Digital does not endorse any specific vendors for this purpose, some popular free and low cost options include: https://www.authsmtp.com/ https://aws.amazon.com/ses/ https://sendgrid.com/ https://www.mailgun.com/ https://www.mailersend.com/ If you experience any issues or have any questions, please contact BLOX Digital Customer Support at (800)293-9576 or BLOXDigital.com/support.

BLOX CMS




Operational

Job Processing




Operational

BLOX Total CMS




Operational

Network




Operational

Database




Operational

Storage System




Operational

Support Call Center




Operational

BLOX VMS




Operational

Rayos CMS




Operational

FTP, Drive, DNS, E-Mail




Operational

E-Editions




Operational

Advertising & Behavioral Targeting




Operational

Business Directory




Operational

Forms




Operational

Subscription




Operational

Analytics & Email Reach




Operational

Calendar




Operational

BLOX CMS /APP




Operational

Sandstone Administration




Operational

OTT & NOW App




Operational

GamesPerform




Operational

Data Insights




Operational

History (Last 7 days)

Flex Templates 3.248.2 release at 10:00AM CSTOperational

Incident Status

Operational


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1



April 30, 2024 4:50PM CDT
April 30, 2024 9:50PM UTC
[Monitoring] Flex Templates 3.248.2 will be released out-of-band on Wednesday 05/01/2024 at 10:00AM central. This release adds support for overriding VAST tags. There are no other changes in this release.

May 2, 2024 10:24AM CDT
May 2, 2024 3:24PM UTC
[Resolved] Software released without incidents.
System updatesPlanned Maintenance

Description

On Wednesday, May 1st at 2am CDT, our systems team will be applying operating system updates to our BLOX and Rayos platforms. This update requires a brief restart of some critical services, that may impact certain write operations on the system during the restart process. We do not expect any services disruptions to last longer than 5 minutes. Service advisories will be created if any service extended interruptions/issues do occur.


Components

BLOX CMS, Rayos CMS


Locations

US-EAST-1, US-MIDWEST-1


Schedule

May 1, 2024 2:00AM - May 1, 2024 3:00AM CDT
May 1, 2024 7:00AM - May 1, 2024 8:00AM UTC


May 1, 2024 2:00AM CDT
May 1, 2024 7:00AM UTC
[Update] Scheduled maintenance is starting.

May 1, 2024 2:39AM CDT
May 1, 2024 7:39AM UTC
[Update] Scheduled maintenance is complete.