Active Incident

Updated a few seconds ago

BLOX CMS 1.86.1 release at 3:45 PM central.Operational

Incident Status

Operational

Components

BLOX CMS

Locations

US-EAST-1, US-MIDWEST-1


April 1, 2025 3:32PM CDT
April 1, 2025 8:32PM UTC
[Monitoring] BLOX CMS 1.86.1 will be released at 3:45 PM central.
BLOX Advertorial 1.24.3 release at 2:00 PM centralOperational

Incident Status

Operational

Components

BLOX CMS

Locations

US-EAST-1, US-MIDWEST-1


April 1, 2025 12:56PM CDT
April 1, 2025 5:56PM UTC
[Monitoring] BLOX Advertorial 1.24.3 will be released at 2:00 PM central
BLOX Subscription rollbackOperational

Incident Status

Operational

Components

Subscription

Locations

US-EAST-1, US-MIDWEST-1


March 19, 2025 11:25AM CDT
March 19, 2025 4:25PM UTC
[Investigating] BLOX Subscription will be rollback to version 1.62.3 due to renewals failures in some PayPal account. The affected transactions will be re-processed while our developers investigate the issue.

March 24, 2025 1:32PM CDT
March 24, 2025 6:32PM UTC
[Monitoring] BLOX subscription 1.63.0 will be re-deployed at 2PM central with the changes that caused the original rollback removed. All other features that are a part of that release will be restored.

BLOX CMS




Operational

Job Processing




Operational

BLOX Total CMS




Operational

Network




Operational

Database




Operational

Storage System




Operational

Support Call Center




Operational

BLOX VMS




Operational

Rayos CMS




Operational

FTP, Drive, DNS, E-Mail




Operational

E-Editions




Operational

Advertising & Behavioral Targeting




Operational

Business Directory




Operational

Forms




Operational

Subscription




Operational

Analytics & Email Reach




Operational

Calendar




Operational

BLOX CMS /APP




Operational

Sandstone Administration




Operational

OTT & NOW App




Operational

GamesPerform




Operational

Data Insights




Operational

Scheduled Maintenance

Data Insights schema changesPlanned Maintenance

Schedule

April 2, 2025 12:00PM - 1:00PM CDT
April 2, 2025 5:00PM - 6:00PM UTC

Components

BLOX CMS, Data Insights

Locations

US-EAST-1, US-MIDWEST-1, US-CLOUD-1

Description

Schema changes to the trending database used for displaying trending articles will be updated on Wednesday, April 2nd, 2025 at noon central. Insights might be temporarily unavailable for 5-10 minutes during this window.

History (Last 7 days)

PCI 4.0.1 Payment Update Phase IIPlanned Maintenance

Description

Production deployment of remaining sites for PCI 4.0.1 form updates will be completed today by the end of business for BLOX Digital. The changes affect Subscription, Forms, Ad-Owl, and Upsell manager. This is a continuation of the rollout that began two weeks ago and has already been deployed to hundreds of sites.


Components

BLOX CMS, Forms, Subscription


Locations

US-EAST-1, US-MIDWEST-1


Schedule

March 31, 2025 8:27AM - March 31, 2025 7:00PM CDT
March 31, 2025 1:27PM - April 1, 2025 12:00AM UTC


March 31, 2025 9:44AM CDT
March 31, 2025 2:44PM UTC
[Update] Updates are being applied to sites

April 1, 2025 9:17PM CDT
April 2, 2025 2:17AM UTC
[Update] The deployment of PCI configuration has been completed.
ftp permission issues on feed foldersPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Job Processing


Locations

US-EAST-1, US-MIDWEST-1



March 31, 2025 10:17AM CDT
March 31, 2025 3:17PM UTC
[Monitoring] A minor systems update on 3/18 inadvertently changed the default permissions for files/directories created under certain circumstances in the BLOX admin. This may have prevented FTP write access to those newly created folders. We've made a release to correct the permissions and have manually corrected the permissions on the newly affected files/folders. We apologize for any inconvenience this may have caused.

March 31, 2025 10:24AM CDT
March 31, 2025 3:24PM UTC
[Resolved] This issue is resolved.
BLOX NXT Admin 0.17.1 release at 11:00AM CSTOperational

Incident Status

Operational


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1



March 27, 2025 10:52AM CDT
March 27, 2025 3:52PM UTC
[Monitoring] BLOX NXT Admin will be released out-of-band today at 11:00AM central. This release included improvements to application version display and asset locking for multiple clients. There are no other changes in this release.

March 27, 2025 12:29PM CDT
March 27, 2025 5:29PM UTC
[Resolved] Software released without incidents.
PCI 4.0 Payment Form UpdatesPlanned Maintenance

Description

Beginning on 3/12/2025 - BLOX Digital will start rolling out changes on sites to make payment forms conform to the latest PCI requirements. Sites will incrementally receive the updates - initially proceeding slowly with live testing by the BLOX team and then ramping up to a random selection of sites until all sites have been updated. Changes to payment forms are intended to be minimal visually, though due to the nature of the changes, custom CSS styling, fonts, or colors may conflict and will need to manually be addressed by BLOX staff. If you notice issues with payment handling styling or submission, please let us know with a support ticket. This effort is part of our ongoing commitment to making sure that all of our partners maintain PCI compliance.


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1


Schedule

March 12, 2025 10:00AM - March 26, 2025 10:00AM CDT
March 12, 2025 3:00PM - March 26, 2025 3:00PM UTC


March 12, 2025 10:00AM CDT
March 12, 2025 3:00PM UTC
[Update] Scheduled maintenance is starting.

March 26, 2025 10:00AM CDT
March 26, 2025 3:00PM UTC
[Update] Scheduled maintenance is complete.
Flex Templates 3.263.6 release at 2:00PM CSTOperational

Incident Status

Operational


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1



March 20, 2025 1:11PM CDT
March 20, 2025 6:11PM UTC
[Monitoring] Flex Templates 3.263.6 will be released out-of-band today at 2:00PM central. This release includes a bugfix for our PCI 4.0 Single Page Purchase form that was preventing users from selecting secondary payment type options. There are no others changes in this release.

March 26, 2025 9:18AM CDT
March 26, 2025 2:18PM UTC
[Resolved] Software released without incidents.
BLOX Subscription 1.62.4 release at 4:20 PM central.Operational

Incident Status

Operational


Components

Subscription


Locations

US-EAST-1, US-MIDWEST-1



March 19, 2025 4:20PM CDT
March 19, 2025 9:20PM UTC
[Monitoring] BLOX Subscription 1.62.4 will be released at 4:20 PM central with fixes for the reporting updates missed with the Subscription 1.63.0 rollback.

March 26, 2025 7:20AM CDT
March 26, 2025 12:20PM UTC
[Resolved] This was released and found functioning as expected.