Active Incident

Updated a few seconds ago

BLOX Support Call Center OutageService Disruption

Incident Status

Service Disruption

Components

Support Call Center

Locations

US-CORP-1


November 18, 2025 12:28PM CST
November 18, 2025 6:28PM UTC
[Identified] Service Disruption

BLOX Support Call Center is currently not receiving calls due to a vendor outage. Support.bloxdigital.com is still available for issues.
Support Phone Lines InoperableService Disruption

Incident Status

Service Disruption

Components

Support Call Center

Locations

US-CORP-1


November 18, 2025 12:27PM CST
November 18, 2025 6:27PM UTC
[Identified] Service Disruption

Service provider is experiencing an interruption and Customer Support phone lines are down. Please enter tickets as you are able and we will continue to update as we receive information.

BLOX CMS




Operational

Job Processing




Operational

BLOX Total CMS




Operational

Network




Operational

Database




Operational

Storage System




Operational

Support Call Center




Service Disruption

BLOX VMS




Operational

Rayos CMS




Operational

FTP, Drive, DNS, E-Mail




Operational

E-Editions




Operational

Advertising & Behavioral Targeting




Operational

Business Directory




Operational

Forms




Operational

Subscription




Operational

Analytics & Email Reach




Operational

Calendar




Operational

BLOX CMS /APP




Operational

Sandstone Administration




Operational

OTT & NOW App




Operational

GamesPerform




Operational

Data Insights




Operational

History (Last 7 days)

BLOX CMS 1.90.1 release at 11:00 AM centralOperational

Incident Status

Operational


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1



November 19, 2025 10:32AM CST
November 19, 2025 4:32PM UTC
[Monitoring] Operational

BLOX CMS 1.90.1 will be released at 11:00 AM central with a bugfix for remote video processing when the framerate is not an integer number.

November 19, 2025 11:22AM CST
November 19, 2025 5:22PM UTC
[Resolved] Operational

Software released.
BLOX Syndication 1.61.2 release at 11:00 AM centralOperational

Incident Status

Operational


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1



November 19, 2025 10:37AM CST
November 19, 2025 4:37PM UTC
[Monitoring] Operational

BLOX Syndication 1.61.2 will be released at 11:00 AM central with a minor update to the atom feeds driver.

November 19, 2025 11:21AM CST
November 19, 2025 5:21PM UTC
[Resolved] Operational

Software released
BLOX Payment System update at 10:00 AM central.Operational

Incident Status

Operational


Components

Subscription


Locations

US-EAST-1, US-MIDWEST-1



November 19, 2025 9:33AM CST
November 19, 2025 3:33PM UTC
[Monitoring] Operational

BLOX Payment System will be updated at 10:00 AM central to add support for DBA (doing business as) on transactions and gateways.

November 19, 2025 10:33AM CST
November 19, 2025 4:33PM UTC
[Resolved] Operational

Software released.
Flex Templates 3.271.0 release postponedOperational

Incident Status

Operational


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1



November 11, 2025 2:08PM CST
November 11, 2025 8:08PM UTC
[Identified] Operational

Flex Templates version 3.271.0, originally scheduled for release at 2:00 PM, has been postponed until further notice.

November 18, 2025 8:47AM CST
November 18, 2025 2:47PM UTC
[Monitoring] Operational

Flex Templates version 3.271.0 has been rescheduled for release on November 18 at 2:00 PM Central Time. There are no changes to the contents of the release.

November 19, 2025 8:58AM CST
November 19, 2025 2:58PM UTC
[Resolved] Operational

Software released without incidents.
BLOX NXT Admin 0.22.2 release at 3:00AM centralOperational

Incident Status

Operational


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1



November 18, 2025 3:10AM CST
November 18, 2025 9:10AM UTC
[Monitoring] Operational

BLOX NXT Admin version 0.22.2 was released out-of-band at 3:00AM Central Time. This release includes a bugfix that was preventing inline related content from functioning between the NXT and legacy admins. There are no other changes in this release.

November 18, 2025 3:57PM CST
November 18, 2025 9:57PM UTC
[Resolved] Operational

Software released without incidents.
BLOX Subscription release migrations issuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Subscription


Locations

US-EAST-1, US-MIDWEST-1



November 18, 2025 11:13AM CST
November 18, 2025 5:13PM UTC
[Investigating] Partial Service Disruption

The BLOX Subscription release includes database migration that are taking longer than expected. This could have caused partial service disruptions during the 9 min outage. The process is completed and our team is evaluating if they were any issues during that time.

November 18, 2025 3:41PM CST
November 18, 2025 9:41PM UTC
[Resolved] Operational

Admin access to subscription records was affected during the the outage and some jobs failed and got self-recovered later.
Collaboration Server UpgradePlanned Maintenance

Description

The collaboration servers that are used for handling BLOX NXT collaborative editing and commenting will be updated on November 18th, 2025 at 3AM central. Services may temporarily be unavailable or require logging in again during the update window. Comment threads for documents, unfortunately, will be reset as part of this update.


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1


Schedule

November 18, 2025 3:00AM - November 18, 2025 3:15AM CST
November 18, 2025 9:00AM - November 18, 2025 9:15AM UTC


November 18, 2025 3:00AM CST
November 18, 2025 9:00AM UTC
[Update] Scheduled maintenance is starting.

November 18, 2025 3:15AM CST
November 18, 2025 9:15AM UTC
[Update] Scheduled maintenance is complete.