Active Incident

Updated a few seconds ago

Job processing issuesOperational

Incident Status

Operational

Components

Job Processing

Locations

US-MIDWEST-1


March 2, 2023 9:09AM CST
March 2, 2023 3:09PM UTC
[Investigating] The job processing system had an extensive backup of queued tasks - the processing system has been restarted and tasks are being reprocessed. We are still looking into the cause and how to correct.

March 6, 2023 1:19PM CST
March 6, 2023 7:19PM UTC
[Identified] We are making the first of a couple of updates to address the issues surrounding this incident. An update to the job processing manager is being deployed at 2pm central to allow more processing to occur. Existing job processing will continue to operate as expected.

March 13, 2023 11:14AM CDT
March 13, 2023 4:14PM UTC
[Monitoring] BLOX 1.68.1 will be released at 1PM central to make the job system further hardened against queue overloads. The system will automatically heal in reaction to this kind of event. After the release, we will continue to monitor to make sure the system is working as expected.
Constant Contact Delivery IssuesDegraded Performance

Incident Status

Degraded Performance

Components

Analytics & Email Reach

Locations

US-EAST-1, US-MIDWEST-1


January 6, 2023 5:13PM CST
January 6, 2023 11:13PM UTC
[Identified] TownNews is currently experiencing an issue impacting email delivery via our Constant Contact partnership. The issue is specifically relating to some automated mailings not correctly sending, as well as open rate information not correctly tracking. The issues revolve around changes to Constant Contact’s API. We are diligently working with Constant Contact to find a quick solution to both issues. We are also working with Constant Contact on long-term API updates that will improve stability and deliverability for the future.

BLOX CMS




Operational

Job Processing




Operational

BLOX Total CMS




Operational

Network




Operational

Database




Operational

Storage System




Operational

Support Call Center




Operational

Field 59




Operational

Rayos CMS




Operational

FTP, Drive, DNS, E-Mail




Operational

E-Editions




Operational

Advertising & Behavioral Targeting




Operational

Business Directory




Operational

Forms




Operational

Subscription




Operational

Analytics & Email Reach




Degraded Performance

Calendar




Operational

BLOX CMS /APP




Operational

Sandstone Administration




Operational

OTT & NOW App




Operational

GamesPerform




Operational

Data Insights




Operational

History (Last 7 days)

Subscription Renewal IssuesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Subscription


Locations

US-EAST-1, US-MIDWEST-1



March 20, 2023 5:46PM CDT
March 20, 2023 10:46PM UTC
[Investigating] We are investigating a report of renewals not working on an specific site. Our dev team is working on identify the issue. Once the issue is corrected, we will run a process to automatically renew the affected subscriptions.

March 20, 2023 6:11PM CDT
March 20, 2023 11:11PM UTC
[Identified] Our dev team has identified the issue and are working on a fix.

March 21, 2023 9:31AM CDT
March 21, 2023 2:31PM UTC
[Monitoring] BLOX Subscription 1.44.2 will be released out-of-band at 9:30 AM CST and the affected domains will be reprocessed.

March 23, 2023 7:55AM CDT
March 23, 2023 12:55PM UTC
[Resolved] All the affected transactions has been successfully recovered.
RAYOS 1.16.3 release at 10AM centralOperational

Incident Status

Operational


Components

Rayos CMS


Locations

US-EAST-1, US-MIDWEST-1



March 21, 2023 9:32AM CDT
March 21, 2023 2:32PM UTC
[Monitoring] RAYOS 1.16.3 will be released out-of-band at 10:00AM central. This release includes a Gravity Forms Advanced Post Creation add-on. There are no other changes in this release.

March 21, 2023 10:29AM CDT
March 21, 2023 3:29PM UTC
[Resolved] Software released without incidents.