Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

Subscription

Locations

US-EAST-1, US-MIDWEST-1



January 31, 2023 9:43AM CST
January 31, 2023 3:43PM UTC
[Identified] BLOX Subscription 1.43.0 will be rolled back due to issue causing Managed Linked Accounts not being displayed for logged users. Our team already have identified the issue and a re-release will be scheduled with the fix.

Incident Status

Degraded Performance

Components

Analytics & Email Reach

Locations

US-EAST-1, US-MIDWEST-1



January 6, 2023 5:13PM CST
January 6, 2023 11:13PM UTC
[Identified] TownNews is currently experiencing an issue impacting email delivery via our Constant Contact partnership. The issue is specifically relating to some automated mailings not correctly sending, as well as open rate information not correctly tracking. The issues revolve around changes to Constant Contact’s API. We are diligently working with Constant Contact to find a quick solution to both issues. We are also working with Constant Contact on long-term API updates that will improve stability and deliverability for the future.

Incident Status

Service Disruption

Components

BLOX CMS, Job Processing, BLOX Total CMS

Locations

US-EAST-1, US-MIDWEST-1, GLOBAL



September 14, 2022 8:21AM CDT
September 14, 2022 1:21PM UTC
[Monitoring] This notification is a reminder that support for legacy Associated Press webfeed syndication channels is ending in BLOX Oct. 3, 2022. All customers should complete migration of channel importers and category maps to their new AP Media API channels. TCMS appliance customers should also be updating AP channels and ensuring appliances are updated to the most current version of TCMS software if necessary. Please see our help article for more information: https://www.help.townnews.com/blox_cms/editorial/syndication/migration-to-new-associated-press-channels/article_8a3290b0-0bf9-11ec-a0b9-cfec68919d20.html

January 5, 2023 2:18PM CST
January 5, 2023 8:18PM UTC
[Monitoring] The fix is in place. We'll continue monitoring for issues.

BLOX CMS




Operational

Job Processing




Operational

BLOX Total CMS




Operational

Network




Operational

Database




Operational

Storage System




Operational

Support Call Center




Operational

Field 59




Operational

Rayos CMS




Operational

FTP, Drive, DNS, E-Mail




Operational

E-Editions




Operational

Advertising & Behavioral Targeting




Operational

Business Directory




Operational

Forms




Operational

Subscription




Operational

Analytics & Email Reach




Degraded Performance

Calendar




Operational

BLOX CMS /APP




Operational

Sandstone Administration




Operational

OTT & NOW App




Operational

GamesPerform




Operational

Data Insights




Operational

History (Last 7 days)

Incident Status

Partial Service Disruption


Components

Subscription


Locations

US-EAST-1, US-MIDWEST-1




January 6, 2023 9:09AM CST
January 6, 2023 3:09PM UTC
[Investigating] BLOX Subscription 1.43.0 will be rolled back due to an issue with renewals.

January 6, 2023 2:16PM CST
January 6, 2023 8:16PM UTC
[Investigating] The renewal process was triggered to retry the subscriptions that were skipped during the failure. The process was completed successfully. Our dev team is still working to identify the cause of the failure.

February 2, 2023 12:40PM CST
February 2, 2023 6:40PM UTC
[Resolved] Software will be re-released

Incident Status

Operational


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1




February 1, 2023 10:20AM CST
February 1, 2023 4:20PM UTC
[Monitoring] BLOX CMS 1.66.3 will be released out-of-band at 11:00 AM CST. This release includes changes in preparation for our rebranding on Friday.

February 2, 2023 12:39PM CST
February 2, 2023 6:39PM UTC
[Resolved] Released without incidents.
System maintenancePlanned Maintenance

Description

On Wednesday, February 1st at 1am CST, our systems team will be applying software updates to our BLOX and Rayos infrastructure. The updates should be non-disruptive and are expected to be completed by 3am CDT. Service advisories will be created if any service interruptions/issues do occur.


Components

BLOX CMS, Rayos CMS


Locations

US-EAST-1, US-MIDWEST-1


Schedule

February 1, 2023 1:00AM - February 1, 2023 3:00AM CST
February 1, 2023 7:00AM - February 1, 2023 9:00AM UTC



February 1, 2023 1:00AM CST
February 1, 2023 7:00AM UTC
[Update] Scheduled maintenance is starting.

February 1, 2023 3:00AM CST
February 1, 2023 9:00AM UTC
[Update] Scheduled maintenance is complete.
Intermittent 404s in us-midwest-1Partial Service Disruption

Incident Status

Partial Service Disruption


Components

BLOX CMS


Locations

US-MIDWEST-1




January 26, 2023 3:55PM CST
January 26, 2023 9:55PM UTC
[Monitoring] A template upgrade was partially applied to one of the BLOX frontend nodes, causing intermittent 404s on some CSS and JS files. We've repaired the node and brought it back online.

January 31, 2023 1:58PM CST
January 31, 2023 7:58PM UTC
[Resolved] This is resolved

Incident Status

Operational


Components

Subscription


Locations

US-EAST-1, US-MIDWEST-1




January 17, 2023 2:25PM CST
January 17, 2023 8:25PM UTC
[Monitoring] BLOX Subscription 1.43.0 will be re-released Out-of-Band today at 2:30 PM CST. The renewal process will be validated before affecting active subscribers.

January 17, 2023 3:23PM CST
January 17, 2023 9:23PM UTC
[Identified] The issue that caused the failures on renewals was identified, the software will be rolled back and re released with the proper fix.

January 31, 2023 12:20PM CST
January 31, 2023 6:20PM UTC
[Resolved] This Software will be re-released