All Services Operational

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BLOX CMS




Operational

Job Processing




Operational

BLOX Total CMS




Operational

Network




Operational

Storage System




Operational

Support Call Center




Operational

Field 59




Operational

FTP, Drive, DNS, E-Mail




Operational

E-Editions




Operational

Advertising & Behavioral Targeting




Operational

Business Directory




Operational

Forms




Operational

Subscription




Operational

Analytics & Email Reach




Operational

Calendar




Operational

BLOX CMS /APP




Operational

Sandstone Administration




Operational

Database




Operational

OTT & NOW App




Operational

GamesPerform




Operational

Scheduled Maintenance

FTP /SFTP connection host name migrationPlanned Maintenance

Schedule

January 8, 2019 9:00AM - 9:30AM CST
January 8, 2019 3:00PM - 3:30PM UTC

Components

FTP, Drive, DNS, E-Mail

Locations

US-EAST-1, US-MIDWEST-1

Description

Townnews will be updating it's standard FTP and SFTP connection end points on Jan 8, 2019 We are working to enhance network routing and capacity and as part of the transition the host name used to connect to our standard and secure FTP services are changing. Users can update their connection host name at any time prior to the migration date without issue and are highly encouraged to do so. If you control DNS (Domain Name Service) for your website you may also need to review and update any DNS names related to FTP. Historically standard non-secure FTP allowed the use of your-website.com as the FTP connection host. Users will now be required to use one of the host names below based on which one of our data center facilities your site resides in. If you are unsure of which host name to use, please contact Townnews customer support and they can provide it. While still supported, we do not recommend the use of standard non-secure FTP. We would highly recommend users switch to SFTP where possible. Standard FTP will be discontinued at a future date yet to be determined. To use SFTP (secure FTP), simply use the same login and password with a secure host name below. Note the secure FTP port is TCP 122. We also support scripting SFTP into your application with the use of SFTP keys - contact customer support to obtain your SFTP key. Old hostname ---> New Hostname sftp-bloxcms.chicago2.vip.townnews.com ---> sftp.us-midwest-1.vip.tn-cloud.net (secure) sftp-chicago2.bloxcms.com ---> sftp.us-midwest-1.vip.tn-cloud.net (secure) sftp-bloxcms.newyork1.vip.townnews.com ----> sftp.us-east-1.vip.tn-cloud.net (secure) sftp-newyork1.bloxcms.com ----> sftp.us-east-1.vip.tn-cloud.net (secure) ftp-newyork1.bloxcms.com ---> ftp.us-east-1.vip.tn-cloud.net (insecure) ftp-chicago2.bloxcms.com ---> ftp.us-midwest-1.vip.tn-cloud.net (insecure) your-website.com ---> Contact Townnews support for host location information www.your-website.com ---> Contact Townnews support for host location information Please remember these changes can be made at any time prior to this system change. No other changes regarding the service are required. Please contact Townnews support for any additional questions.
Blox webservices non-SSL end of lifePlanned Maintenance

Schedule

January 8, 2019 10:00AM - 10:30AM CST
January 8, 2019 4:00PM - 4:30PM UTC

Components

BLOX CMS

Locations

US-MIDWEST-1, US-EAST-1

Description

As of January 8, 2019, TownNews.com will end support for non-SSL web-service calls to BLOX CMS. A web service is a technology which provides a web-based method to interface with a database server or another application, and then communicate that information back to the end user or application. Using SSL mode is an important safety protocol which prevents data from being intercepted during transit by unauthorized third parties and is now required by many companies who provide web technologies, such as Google. Examples of web service uses within the BLOX CMS environment include (but not limited to): - Automatic ingestion of content from an external source (excludes BLOX jobs). - Interfacing with the BLOX Comments system to provide a feed of comments to an external app. - Using a web service to authenticate to BLOX CMS for user authentication in an external site. If your site is using non-SSL calls to BLOX CMS web services for any usage, please update your application to use SSL before the end-of-life date. These non-SSL services will end and your application may no longer function. For details on how to use SSL webservices visit: https://help.bloxcms.com/tncms/webservice/ Please contact TownNews support should you have any questions.

History (Last 7 days)

VOIP Maintenance for Call SupportPlanned Maintenance

Description

Townnews will be updating our VOIP servers and will be unavailable for call support during that time. Expected downtime is up 30 minutes.


Components

Support Call Center


Locations

US-CORP-1


Schedule

November 15, 2018 10:00PM - November 15, 2018 10:30PM CST
November 16, 2018 4:00AM - November 16, 2018 4:30AM UTC


November 15, 2018 10:00PM CST
November 16, 2018 4:00AM UTC
[Update] Maintenance has begun

November 15, 2018 10:22PM CST
November 16, 2018 4:22AM UTC
[Update] Maintenance has completed and all services working.
Flex ad refresh bug discovered Operational

Incident Status

Operational


Components

BLOX CMS


Locations

US-MIDWEST-1, US-EAST-1



November 14, 2018 2:30PM CST
November 14, 2018 8:30PM UTC
[Identified] A bug has been identified in the Flex package involving some implementations of ad refresh and ad lazyload. We are working on a fix to correct the issue.

November 15, 2018 8:52AM CST
November 15, 2018 2:52PM UTC
[Monitoring] An update to the template package will be deployed at 9AM central today out-of-band to address the ad refresh issue.

November 15, 2018 11:42AM CST
November 15, 2018 5:42PM UTC
[Resolved] This issue appears to be resolved by the update.
Flex 3.126.2 release @ 10:15AM centralOperational

Incident Status

Operational


Components

BLOX CMS


Locations

US-MIDWEST-1, US-EAST-1



November 14, 2018 10:07AM CST
November 14, 2018 4:07PM UTC
[Identified] A Flex 3.126.2 package will be released today around 10:15AM. This release includes improvements to ad header bidding.

November 14, 2018 11:49AM CST
November 14, 2018 5:49PM UTC
[Resolved] Flex 3.126.2 has been released.
Flex 3.126.1 release @ 3PM centralOperational

Incident Status

Operational


Components

BLOX CMS


Locations

US-MIDWEST-1, US-EAST-1



November 13, 2018 1:31PM CST
November 13, 2018 7:31PM UTC
[Identified] A Flex 3.126.1 package containing performance improvements will be released today at 3PM central.

November 13, 2018 3:02PM CST
November 13, 2018 9:02PM UTC
[Resolved] The Flex 3.126.1 package has been released.