Active Incident

Updated a few seconds ago

Flex Templates 3.252.1 release at 9:00AM CSTOperational

Incident Status

Operational

Components

BLOX CMS

Locations

US-EAST-1, US-MIDWEST-1


July 26, 2024 8:49AM CDT
July 26, 2024 1:49PM UTC
[Monitoring] Flex Templates 3.252.1 will be released out-of-band today at 9:00AM central. This release has security enhancements for the user dashboard. There are no other changes in this release.

BLOX CMS




Operational

Job Processing




Operational

BLOX Total CMS




Operational

Network




Operational

Database




Operational

Storage System




Operational

Support Call Center




Operational

BLOX VMS




Operational

Rayos CMS




Operational

FTP, Drive, DNS, E-Mail




Operational

E-Editions




Operational

Advertising & Behavioral Targeting




Operational

Business Directory




Operational

Forms




Operational

Subscription




Operational

Analytics & Email Reach




Operational

Calendar




Operational

BLOX CMS /APP




Operational

Sandstone Administration




Operational

OTT & NOW App




Operational

GamesPerform




Operational

Data Insights




Operational

History (Last 7 days)

Sporadic 404s from image resizer in midwestPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BLOX CMS


Locations

US-MIDWEST-1



July 26, 2024 8:10AM CDT
July 26, 2024 1:10PM UTC
[Monitoring] We have had reports of sporadic 404 errors from our BLOX image resizer in our midwest facility. We have traced it down to an issue with a single server and have restarted the offending process. We'll continue to monitor the situation in case there are further issues.

July 26, 2024 8:44AM CDT
July 26, 2024 1:44PM UTC
[Resolved] We have traced the issue down to an issue with our provisioning system creating incomplete site records, which was causing the image resizer to crash in an unexpected way. We have released an update to the image resizer to be more resilient to these types of errors in the future.
Pagetracker rollbackPartial Service Disruption

Incident Status

Partial Service Disruption


Components

BLOX Total CMS


Locations

GLOBAL



July 23, 2024 10:11AM CDT
July 23, 2024 3:11PM UTC
[Identified] An issue has been identified with loading preferences in the Indesign client with the roll out of the Pagetracker release today. The release is being rolled back.

July 24, 2024 8:44AM CDT
July 24, 2024 1:44PM UTC
[Monitoring] The issue has been fixed and PageTracker 1.34.0 will be re-released at 10:00 AM central.

July 24, 2024 3:54PM CDT
July 24, 2024 8:54PM UTC
[Resolved] Software released.
System updatesPlanned Maintenance

Description

On Wednesday, July 24th at 2am CDT, our systems team will be applying operating system updates to our BLOX and Rayos platforms. The updates should be non-disruptive and are expected to be completed by 3am CDT. Service advisories will be created if any service interruptions/issues do occur.


Components

BLOX CMS, Rayos CMS


Locations

US-EAST-1, US-MIDWEST-1


Schedule

July 24, 2024 2:00AM - July 24, 2024 3:00AM CDT
July 24, 2024 7:00AM - July 24, 2024 8:00AM UTC


July 24, 2024 2:00AM CDT
July 24, 2024 7:00AM UTC
[Update] Scheduled maintenance is starting.

July 24, 2024 3:00AM CDT
July 24, 2024 8:00AM UTC
[Update] Scheduled maintenance is complete.
BLOX core 1.79.1 release at 12pm centralOperational

Incident Status

Operational


Components

BLOX CMS


Locations

US-EAST-1, US-MIDWEST-1



July 19, 2024 11:45AM CDT
July 19, 2024 4:45PM UTC
[Identified] The core BLOX-CMS platform (1.79.1) will be released at 12pm central today to update internal libraries in anticipation of the upcoming changes to the Firebase cloud messaging deprecation next week. No user experience changes are expected.

July 22, 2024 10:20AM CDT
July 22, 2024 3:20PM UTC
[Resolved] This release was deployed last Friday and working as expected.