Active Incident

Updated a few seconds ago

Incident Status

Operational

Components

BLOX CMS

Locations

US-MIDWEST-1, US-EAST-1



April 12, 2021 3:22PM CDT
April 12, 2021 8:22PM UTC
[Identified] A Flex 3.188.3 package will be released today at 4PM Central to provide support for the upcoming Collection hide headlines and hide details feature.

BLOX CMS




Operational

Job Processing




Operational

BLOX Total CMS




Operational

Network




Operational

Database




Operational

Storage System




Operational

Support Call Center




Operational

Field 59




Operational

Rayos CMS




Operational

FTP, Drive, DNS, E-Mail




Operational

E-Editions




Operational

Advertising & Behavioral Targeting




Operational

Business Directory




Operational

Forms




Operational

Subscription




Operational

Analytics & Email Reach




Operational

Calendar




Operational

BLOX CMS /APP




Operational

Sandstone Administration




Operational

OTT & NOW App




Operational

GamesPerform




Operational

Rivista CMS




Operational

Scheduled Maintenance

Schedule

April 13, 2021 2:00AM - 4:00AM CDT
April 13, 2021 7:00AM - 9:00AM UTC

Components

BLOX CMS

Locations

US-MIDWEST-1, US-EAST-1

Description

The BLOX 1.57.0 release is making internal changes to how blocks, regions, and URL maps are connected which will require running processes to modify the connections made between those elements on each site. During the maintenance window of 2AM-4AM central, the block management interface will not be available. Other functions of the BLOX admin interface (such as the editorial interface) should still be available for access. The frontend of the web site should also remain fully functional during this window. (edited)
PHP 7.4 Upgrade in /appPlanned Maintenance

Schedule

April 20, 2021 9:00AM - 10:00AM CDT
April 20, 2021 2:00PM - 3:00PM UTC

Components

BLOX CMS /APP

Locations

US-MIDWEST-1, US-EAST-1

Description

On Tuesday, April 20th at 9am CDT, TownNews will be upgrading PHP on the BLOX /app/ platform to PHP 7.4. Please review the PHP 7.3 to 7.4 migration guide to ensure that any custom apps are compatible. https://www.php.net/manual/en/migration74.php

History (Last 7 days)

Incident Status

Service Disruption


Components

Support Call Center


Locations

US-CORP-1




April 10, 2021 6:13PM CDT
April 10, 2021 11:13PM UTC
[Identified] Townnews Support Call Center is currently unavailable at our normal 800 number. If After Hours Support is needed please call (518) 292-0751

April 10, 2021 8:09PM CDT
April 11, 2021 1:09AM UTC
[Resolved] The failed hardware has been replaced and calls should be functioning now.

Incident Status

Operational


Components

Rayos CMS


Locations

US-EAST-1, US-MIDWEST-1




April 7, 2021 8:40AM CDT
April 7, 2021 1:40PM UTC
[Monitoring] RAYOS-1.6.3 will be released OOB at 9:00AM central. This release includes a fix for Amazon A9 ad targeting for header bidding. There are no other changes in this release.

April 7, 2021 10:31AM CDT
April 7, 2021 3:31PM UTC
[Resolved] This release was deployed successfully.

Incident Status

Operational


Components

BLOX CMS


Locations

US-MIDWEST-1, US-EAST-1




April 6, 2021 10:06AM CDT
April 6, 2021 3:06PM UTC
[Identified] A Flex 3.188.2 package will be released today at 11AM Central to remove a duplicate title from the vertical gallery asset display.

April 6, 2021 11:47AM CDT
April 6, 2021 4:47PM UTC
[Resolved] Flex 3.188.2 has been released.
503 errors in us-midwest-1Service Disruption

Incident Status

Service Disruption


Components

BLOX CMS, Rayos CMS


Locations

US-MIDWEST-1




April 5, 2021 5:07PM CDT
April 5, 2021 10:07PM UTC
[Identified] A caching server failure is causing 503 errors in both the BLOX and Rayos infrastructure. We're implementing a fix and will post an update shortly.

April 5, 2021 5:14PM CDT
April 5, 2021 10:14PM UTC
[Monitoring] The failed caching server was removed from the stack and pages should be serving normally now.

April 5, 2021 5:54PM CDT
April 5, 2021 10:54PM UTC
[Resolved] No further issues have been detected.